|
How to make an appointment
1. Call us during business hours
3. Online - currently only available for injections (ie vaccines, B12 or allergy shots) as listed on the patient portal Types of Appointments We categorize appointments into three types: Acute-appointments are those that you make when you are not feeling well. Examples would include: respiratory infection, abdominal pain, or any new symptoms that you are experiencing. Follow-up appointments are for chronic medical conditions such as high blood pressure, diabetes, or arthritis. Preventive visits include comprehensive physical exams that will allow for immunizations and referral for screening such as a mammogram, colonoscopy or bone densitometry. It is also a good time to discuss general health questions and concerns. Upon booking you will need to tell the receptionist the reason for your visit so they can book the appointment appropriately. Same-Day Appointments We keep some appointments open for patients who need to be seen that day. If you feel your symptoms need to be addressed urgently, please call us as early as possible so that we can schedule a time to see you. These appointments cannot be booked the day before. Nurse Triage Program If you call the clinic with a new health concern you may be given an appointment for a phone call with a nurse. As a part of our nurse triage program, you could be given a time when a nurse will call you to discuss your concern and determine the best course of action to help you. It is important to be available to answer this phone call as this is a high volume service and we want to ensure our nurses are able to use their time efficiently. This returned call may be from a WCFHT phone number or from an unknown/blocked number, depending on work location. However they will always identify themselves and ask you to confirm your identity as well. See our page on Urgent Care for information on our weekend services. |