With the family health team model, will i get to see my doctor?
Yes, but depending on your problem when you contact us, you may be offered an appointment with another staff member assigned to your care team. Health care teams are made up of 1) your physician 2) alternate physician 3) nurse practitioner 4) other allied health professionals. Family Health Teams offer a group approach to health care where your doctor will be able to focus on your complex medical problems but you’ll have access to different health care professionals according to your needs. As each physician is managing the care of many patients, they may not always have appointments immediately available when you need to see them however, other professionals on the team can see you. Your physician will be consulted as required and always has access to your health care plan.
what happens iF my physician retires or goes on parental leave?
Your access to a health care professional will continue uninterrupted. If your physician retires, we will find a replacement, or you will be transferred to one of the existing physicians. If your physician takes a leave of absence, a temporary replacement will be brought in. Your health care needs will continue to be managed by the team.
what is happening to "annual physicals"?
WCFHT is transitioning away from the annual physical to perform “Periodic Health Exams” at specified intervals. Periodic Health Exams are office visits which are used primarily for screening and promoting healthy behaviors. These are performed at time frames which mirror when certain screening tests are performed. These visits are less frequent when you are young, and more frequent as you age. This transition is supported by the Ontario Ministry of Health. Below age 50, Periodic Health Exams generally occur every 3 years for women and every 5 years for men. Over the age of 50, these exams may occur every 2 years. The interval may be adjusted by your doctor depending on your health history.
To request a prescription renewal, please use the Medication Refill Request Qnaire available in the CHR Connect App and in the desktop patient portal. If you are not able to use the App or Portal, refills can be requested over the phone or at your next appointment. Our clinic is not able to support prescription refill requests by fax from pharmacies.
Where can I view my results from lab tests?
While our internal patient portal no longer provides access to test results, all labs and hospitals have their own online portals where you can view your results, both past and present. For a list of portals used commonly by our patients check out our External Patient Portals. If you have trouble logging in to one of the listed portals please reach out to that organization for support.
