The West Carleton Family Health Team invites all of our patients to utilize our Patient Health Portal. The Patient Portal is a secure online tool for you, our patient, to receive and review your health information.
complete self-initiated Qnaires and requests like medication renewals
Qnaires Qnaires are questionairres, surveys, or otherwise that provides the ability for our clinic to gather structured information from you. They can be either clinic initiated or self-initiated (within the UpPatient app only). Clinic initiated qnaires may be sent to you prior to an appointment to gather specific information about your or your condition, or may be sent to you to offer the opportunity to give us more information or send a photo. Self-initiated qnaires are automatically loaded within everyone's account. At this time these are only accessible in the UpPatient app under "Available Qnaires". Our Medication Refill Request Qnaire is available here. Others will be added over time.
This is a service offered free of charge to all WCFHT patients. Registration is automatic for the portal, however, to use the App you must create an account and add our clinic. We encourage all users to login and regularly review and verify their basic demographic and contact information regularly and update as needed. In particular, contact information should be kept up to date. Logging in is easy, and your only need your Health Card number, date of birth, and the email address or mobile number on file.
Email Policy: we will send you notifications to the email address we have on file to let you know when you have a new portal message. It is suggested that you use a personal email account that you check frequently – we don’t like to receive out of office notifications when there is important health information to communicate. In particular, due to Personal Health Information Privacy regulations, all users over 14 years of age should be have their own email address on file associated with their Portal. You may update your email address at any time in the Patient Portal.
Need Help Navigating Portal Features? Select one of options below.
WEB: Accessing the patient portal
Steps (to access the portal from your web browser)
Enter the URL address unique to your clinic, usually in the format.
Click the Identification field. A new window appears.
From the ID Type list, select the Province for your health card. Enter your health card number in the field that appears and then click Apply. Do not enter your version code. The main patient portal page appears.
Click the Email or Phone field. A dialogue window appears.
Under Contact, select either Mobile or Email (preferred).
Under Number/Email Address, enter your email address or mobile number. 📌 Note: These details have to match the ones the clinic has on record.
Check that the information you entered is correct.
Click Next. A new page opens.
Check your email or SMS text message for a one time passcode (OTP). 📌 Note: If you do not see a message immediately, wait a few minutes. Alternatively, check your email spam folder.
Once you have received the OTP, enter it in the One time passcode field. ⚠️ Important: The OTP expires after:
A minimum of 15 minutes (depending on clinic setup).
Five incorrect attempts.
Optionally, you can select the checkbox Stay logged in. You will remain logged into the patient portal for 30 days.
Click Login. The patient portal home page opens.
WEB: Navigating the patient portal
If you have logged into the patient portal by clicking on a link in an email or SMS notification, you initially land on the patient portal message page and see the message sent by your clinic (with or without the option to reply). 💡 Tip: To navigate to the patient portal home page, click < Back at the top left corner.
On the patient portal home page, you can access messages, appointments, and your demographic information:
Messages Click Messages to view old or new messages. Click on a specific message to view details. Reply to a message (if enabled by the sending provider):
Type text in the white message box.
Appointments Click Appointments to view old and upcoming appointments. Click + New Appointment to request an appointment. Click on a specific appointment to:
View appointment details.
Change appointment time.
Complete Pre-visit tasks.
Billing Click to view any outstanding private bills and to make a payment using your credit card.
Information Click to view your demographic information. Update your information:
Click in the box that you would like to update.
Type updated information.
This will immediately update the information in your patient chart.
Logout Click Logout to log out of your patient portal.
UPPATIENT: Creating an UpPatient account and connecting to THE CLINIC
Open the UpPatient app.
If this is your first time accessing the UpPatient app, at the bottom of the login screen, choose Sign Up.
On the Sign Up screen, enter your email address, name and other required information fields, create your unique UpPatient password, and then select Sign up.
When you receive the verification email, select Verify My Email Address. Tip: Didn't receive the verification email? Check your email spam or junk folder. If it isn't there, you may have misspelled your email address during sign up. Try signing up again.
Once your email is verified, open UpPatient.
On the login screen, enter your email and password, and select Log in. Tip: If your password is rejected, try resetting your password.
A window opens prompting you to enable biometric (fingerprint) authentication. Choose to either Enable or Skip this step.
If this is your first time logging in, you're prompted to select a clinic to connect with. Scroll through or search for West Carleton Family Health Team, and then select it.
When prompted, enter your identification (usually your provincial health number). If your email address, date of birth and identification match what's in the clinic's medical record system, you're logged into the clinic's UpPatient app.
If a New Patient window pops up, something did not match. Choose either:
No, I have visited before - To verify your identification settings and try again
UPPATIENT: Navigating the UpPatient app
If you have a virtual appointment or any confirmed upcoming appointments, they display on the home screen.
UpPatient menu From the UpPatient menu you can perform a number of other actions.
Home Navigate back to the home screen.
Qnaire View and complete any online questionnaires (Qnaires) that are assigned by your provider or are available for you to complete at your discretion.
Inbox View any messages sent by the clinic.
Appointments View and manage your upcoming appointments (sorted by status).
More. View your UpPatient profile and manage your settings.
UPPATIENT: Completing questionnaires in the UpPatient app
In the Qnaires tab of the UpPatient app, you can access and complete two types of Questionnaires (Qnaires):
Assigned Qnaires: Qnaires your physician has assigned you to complete prior to an upcoming appointment or following an appointment.
Available Qnaires: Qnaires your clinic has made available to you to complete if and when you want. You do not require an appointment to complete these Qnaires.
If you have any outstanding assigned Qnaires, in the UpPatient menu, the Qnaire option is flagged with the number of Qnaires to complete. Steps
Log in to the UpPatient App.
In the UpPatient menu, select Qnaire. A list of Your Assigned Qnaires and Available Qnaires is displayed.
Select the questionnaire you want to complete, and then select Start. A description of the questionnaire and the estimated time for completion displays.
If you selected the wrong questionnaire, or if you realized that you don't have time to complete the questionnaire, select Close. You return to the Qnaires list.
To start the questionnaire, select Start Questionnaire.
Answer the questions to the best of your ability.
To move down the questionnaire (to see more questions) scroll down with your finger.
When you finish the questions on a page, select Next Page to continue.
After you finish the questionnaire, a message displays indicating that your answers have been submitted. Select Click here to continue. If the questionnaire is for a self-assessment with results, you're presented with your current results, and the results from your previous assessment.