West Carleton FHT is continuing to monitor and respond to the outbreak of the respiratory illness, COVID-19 caused by the novel coronavirus. This page provides up-to-date information to our community relating to:
WCFHT's preparedness and response The West Carleton FHT is responding to developments of the novel coronavirus and we are taking measures to protect our patients and staff. As the situation is rapidly changing, our policies and booking guidelines have changed to keep in line with current recommendations. Your appointment may be cancelled, rescheduled, or changed to a phone or video appointment to help minimize potential spread of infection. When visiting the clinic, you will notice additional signage at our entrance and in our waiting room. Please read signs and follow applicable instructions when visiting our facility. You will be screened at the front door and asked to use hand sanitizer and wear a mask.
Before arriving for your appointment, notify staff if you have travelled outside of Canada within 14 days of your appointment or if you have been in close contact with an individual who has. Please also notify us by phone if you have a cough, cold, sore throat or fever.
If you have travelled outside of Canada or have come in contact with a person who has in the past 14 days or you have a cough, fever, or difficulty breathing, please visit Ottawa Public Health's website for further instruction. We are not doing testing at this time.
Patients coming to the medical centre for any reason (appointment booking, forms or records pickup/drop-off etc.). are asked to call us BEFORE arriving, PLEASE DO NOT WALK IN.
Patient Portal We are encouraging patients to avoid non-urgent clinic visits and where possible, communicate with us via the WCFHT Patient Portal. Through the Portal, you can send questions or concerns about a medication or medical issue and a doctor or nurse will typically respond within three business days. Patients can also request medication renewals, view lab results, submit blood pressure readings, view upcoming appointments and print immunization records online. All patients of the WCFHT are encouraged to register.
For information about the Portal: click here. To register: click here. At the main page, select "Login" then "New User? Create Account." You will need to enter your OHIP card (health card number).
Symptoms Symptoms of the novel coronavirus, which can include fever, cough, or difficulty breathing (shortness of breath) are similar to other respiratory infections, including influenza. Symptoms can range from mild to severe.
Links to important resources In order to ensure residents have factual and up-to-date information, the Ontario Ministry of Health along with Ottawa Public Health have created new webpages and information for residents. Please visit these sites for the latest information.
Mental Health and Wellness It's normal for situations like COVID-19 to affect your mental health and well-being. If you are feeling stress or concern, it is important to practice positive coping strategies. We have compiled a list of Ottawa-area resources that can help to support you and your loved ones during this difficult time.
