West Carleton Family Health Team is following the advice of Public Health Ontario to try to limit potential virus exposure of patients within the office, especially those with conditions that put them at high risk. Telephone visits have been recommended for certain visit types which do not require significant physical assessments. Following the telephone visit, an office assessment may be requested if deemed necessary.
You will be notified if your scheduled office visit has been transitioned to a telephone visit.
HOW WILL IT WORK?
If you call for an appointment our reception staff may indicate that a telephone visit is appropriate. If you have previously booked an office appointment you may receive a phone call to transition to a telephone visit. Your telephone number will be confirmed for the appointment time.
HOW DO I PREPARE FOR THE TELEPHONE VISIT?
Be available for your scheduled appointment time. The phone call may arrive slightly earlier or later than the appointment time, as we are experiencing a high volume of patient calls.
Have your fullmedication list prepared.
Make a list of any required medication refills prior to the visit along with your pharmacy information.
If you take blood pressure medication, have diabetes, or heart disease, please obtain home blood pressure readings prior to the visit. We recommend the standardized home assessment be performed. For instructions, click here.
If you are treated for a mood disorder (anxiety or depression), please complete the GAD-7 and PHQ-9 mood questionnaires prior to your appointment and be ready to discuss the questions.
FOLLOWING THE VISIT
Any prescriptions renewals, labs, or imaging requisitions or referrals will be sent electronically by your medical provider.
We will arrange appropriate reassessment visits following the telephone visit. This may be your routine future visit, or any required additional assessment.
WHAT ABOUT MY PRIVACY?
Please review the following link regarding privacy of your information. OMA Statement on privacy with virtual care.
HOW LONG WILL THIS NEW PROCESS LAST?
The length of the infection precautions is unknown at this time. As the situation evolves we will keep you updated with any changes. For updates about WCFHT’s preparedness and response, please visit our website.
We are encouraging patients to avoid non-urgent clinic visits and where possible communicate with us via the Patient Portal. Through the portal, you can send questions or concerns about a medication or medical issue and a doctor or nurse will typically respond within three business days. Patients can also request medication renewals, view lab results, submit blood pressure readings, view upcoming appointments and print immunization records online. Information about the Patient Portal can be found on our website. All patients of the WCFHT are encouraged to register. At the main page, select "Login" then "New User? Create Account." You will need to enter your OHIP card (health card number).