Frequently Asked Questions (FAQs)
Q - Do I need an annual physical examination?
A - An annual physical examination (which may be very detailed) may not be required by many patients, but a annual health review comprised of vital signs measurements and update of their medical, social and family history is recommended. If warranted, further examination or testing may be advised based on this information, age and sex. Talk to your physician about your specific needs.
Q - Can one send a message for a physician through email?
A - You can forward information for documentation purposes and it will be appended to your medical record, but you can not at this time email questions and expect a medical response via email. Due to the nature of the subject material, the two-way communications would need to be documented in your medical record. We do not have the tools in place to do this at this time.
If your are a West Carleton Patient Health Portal user, you can use this secure web site‘s My Questions feature to ask questions and one of our staff will find the answer for you.
Q - Where can I get some of my questions answered without having to make an appointment with the physician?
A - On this web site under Services > Health Information we have a list of a number of web sites we feel will answer many of your questions. We will add to this list from time to time.
In addition, the Patient Health Portal has additional information in the My Library section and you can ask questing using the My Questions section.
Q - What types of questions can best be addressed by a Nurse Practitioner saving more complex diagnoses for the physician?
A - A large part of the Nurse Practitioner's role is "teaching" and generally they have more time to do this role than a Physician. They are knowledgeable on a wide range of subjects. Their main focus is preventative health care and "life style" changes. Some patients may feel more comfortable discussing certain subjects with the NP than their own Physician. Also note that we have a Mental Health Consultant, Dietitian, Pharmacist and Physical Activity Counsellor that are available to our patients. You can arrange for your physician or NP to "refer" you to these services.
Q - Will I always get to see my own doctor?
A - Usually, but depending on your problem when you contact us, you may be offered an appointment with another staff member assigned to your care team. Health Care Teams are made up of 1) Your Physician 2) Alternate Physician 3) Nurse Practitioner 4) Other Allied Health Professionals. Family Health Teams offer a group approach to health care where your doctor will be able to focus on your complex medical problems but you'll have access to different health care professionals according to your needs.
Because each Physician is managing the care of many patients, they may not always have appointments immediately available when you need to see them, but other professionals on the team do, and can resolve your problem expeditiously. Your physician will be consulted as required and always has access to your health care plan via your medical record.
Q - What happens if my physician retires or goes on maternity leave?
A - Your access to a health care professional will continue uninterrupted. If your physician retires, we will find a replacement, or you will be transferred to one of the existing physicians. If your physician takes a leave of absence, a temporary replacement will be brought in. Your health care needs will continue to be managed by your Health Care Team.
119 Langstaff Drive