Our Commitment
The West Carleton Family Health Team (WCFHT) is committed to protecting the privacy of the personal information of its patients, employees and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us. During the course of our various activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.

Defining Personal Information
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Exceptions: business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, are not considered personal information.

Privacy Practices
Personal information gathered by our team is kept in confidence. WCFHT employees are authorized to access personal information only to the extent required to facilitate the functions for which that information was gathered. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We take measures to ensure that the integrity of this information is maintained and to prevent it from being lost or destroyed. You may need a privacy delegate, please click here to read more.

Website and Electronic Capture of Information
We use password protocols and encryption software to protect personal and other information we receive online. Our software is routinely updated to enhance the protection of such information.

Updating of Privacy Policy
We review and update our privacy practices on a regular basis.

Contact Information
Questions, concerns or complaints relating to WCFHT’s privacy policy or the treatment of personal information should be emailed to the Chief Privacy Officer.

In order for us to discuss information about your health with another party (eg. spouse, caregiver, family member), written consent must be provided. This includes discussing test results or booking appointments on someone else’s behalf. We also require authorization to disclose or transfer medical records. To view a list of authorization forms, click here.

Further information on privacy and your rights with respect to your personal information may be found on the website of the Information and Privacy Commissioner for Ontario, Canada.