“The goal of long term planning is not (just) to strategize, but to prepare key minds to make sounds decisions.” -Sloan Management Review, MIT, 2003

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Our family health practice has been serving Carp and surrounding communities since 1973. What started as a small practice with two physicians has expanded to twelve physicians on staff. In the spring of 2006, with funding from the Ontario Ministry of Health and Long Term Care, we became a Family Health Team. By employing allied health professionals, we are better able to service the needs of the community, take on more patients who do not have a physician, and coordinate to provide the highest possible quality of care to our patient base.

Family Health Team Model of Care

A Family Health Team is a patient-centered approach to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care in providing health promotion, disease prevention, management of chronic conditions and primary health care services. Along with your Family Doctor, our team of Allied Health Professionals work together to provide you the best care, when you need it. Our team includes the following Allied Health Professionals:

    • Nurse Practitioners
    • Physician Assistant
    • Registered Nurses
    • Dietitian
    • Pharmacist
    • Social Worker
    • Psychologists
    • Psychiatrist

How does it work?

    • Your family doctor will continue to see you during regular office hours.
    • You will have access to other health care professionals within the Family Health Team, such as nurse practitioners, nurses, a dietitian, a pharmacist and a social worker.
    • You will have access to a Family Health Team doctor during extended evening and weekend hours for urgent problems.
    • If you see another doctor within our group for treatment, your own doctor will receive documentation about the nature of your problem so that he or she will always be up-to date about your medical condition.
    • If you need assistance after-hours, you will be able to telephone the Family Health Team Telephone Health Advisory Service where a registered nurse will provide advice about your urgent health care concerns.
    • With your permission, your doctor will receive a written summary of your call the next day, so that your doctor is informed of the nature of the problem and the advice you received.

Will I still get to see my doctor?

Yes, but depending on your problem when you contact us, you may be offered an appointment with another staff member assigned to your care team. Health Care Teams are made up of 1) Your Physician 2) Alternate Physician 3) Nurse Practitioner 4) Other Allied Health Professionals. Family Health Teams offer a group approach to health care where your doctor will be able to focus on your complex medical problems but you’ll have access to different health care professionals according to your needs.

As each physician is managing the care of many patients, they may not always have appointments immediately available when you need to see them, but other professionals on the team do, and can resolve your problem expeditiously. Your physician will be consulted as required and always has access to your health care plan via your medical record.

What happens if my physician retires or goes on maternity leave?

Your access to a health care professional will continue uninterrupted. If your physician retires, we will find a replacement, or you will be transferred to one of the existing physicians. If your physician takes a leave of absence, a temporary replacement will be brought in. Your health care needs will continue to be managed by your Health Care Team.